online through Green Planet Company which meets the return
guidelines for online
may be returned via mail
to our service center. Before returning anything by mail to us, you
obtain a Return
Any returns mailed to us without a pre-approved RA
may be refused without
notice, automatically returned and a handling fee may be
assessed. An RA
is valid for 30
days. The product
date is the date of purchase.
Products, such as cleaners, solutions,
vitamins and or perishables that have been
opened may not be
returned for refund.
All products must be returned within
days of the sale
date, and (except where prohibited by law)
are subject to a
products will be thoroughly inspected and a determination will be
made if eligibility
requirements are met. Please verify the product you are returning
meets the below guidelines and
qualifies for return to
avoid any delay in, or denial of, processing your return. Shipping
and handling charges are
For any exchange or refund, we need
the original receipt or a record of the purchase in our system, and
must be undamaged in its original condition,
including the box, UPC bar code, packaging, and all accessories.
Missing Accessories: The value of
missing items will be deducted from the credit amount of a return.
we will exchange what the customer
returns (e.g., box for box, manual for manual, etc.)
There is no restocking fee for
defective products returned in exchange for the same title and will
be shipped back at
no charge to customer.
For products that we verify to be
defective, we will reimburse original shipping
expenses if replacement is not available.
Refunds are issued in the original
You will be responsible for all
shipping and insurance charges for returns, unless otherwise
indicated. If you choose
not to insure your package, and
we do not accept return of the product, you will be responsible for
any loss or damage.
Upon our acceptance of the
merchandise in like new condition in conformity with this policy,
the purchase price will be
credited to the credit card
used for the original purchase. Allow 14 days (not including
delivery time for mail refunds)
from when we accept your
returned product for the processing of your credit. Additional
charges may be assessed for
products returned with any
missing items, such as manuals and accessories.
For all shipping returns:
Please call Customer Service:
Monday - Friday
9:00 AM - 5:00 PM Central