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        Merchandise purchased online through Green Planet Company which meets the return guidelines for online 
        purchases
may be returned via mail to our service center. Before returning anything by mail to us, you first must 
        obtain a
Return Authorization (RA). Any returns mailed to us without a pre-approved RA may be refused without 
        notice, automatically returned and a handling fee may be assessed. An
RA is valid for 30 days. The product ship 
        date is the date of purchase. Products, such as cleaners, solutions, vitamins and or perishables that have been 
        opened may not be returned for refund. 

        Return Guidelines

       
All products must be returned within
30 days of the sale date, and (except where prohibited by law) are subject to a 
       
25% restocking fee. All returned products will be thoroughly inspected and a determination will be made if eligibility 
        and conforming requirements are met. Please verify the product you are returning meets the below guidelines and 
        qualifies for return to avoid any delay in, or denial of, processing your return. Shipping and handling charges are    
        non-refundable.

        For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product 
        must be undamaged in its original condition, including the box, UPC bar code, packaging, and all accessories.

        Missing Accessories: The value of missing items will be deducted from the credit amount of a return. For exchanges, 
        we will exchange what the customer returns (e.g., box for box, manual for manual, etc.)

        There is no restocking fee for defective products returned in exchange for the same title and will be shipped back at 
        no charge to customer.

        For products that we verify to be defective,  we will reimburse original shipping expenses if replacement is not available.  
        Refunds are issued in the original payment type.

        Return Process

        You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose 
        not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage.  
        Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be   
        credited to the credit card used for the original purchase.  Allow 14 days (not including delivery time for mail refunds) 
        from when we accept your returned product for the processing of your credit. Additional charges may be assessed for  
        products returned with any missing items, such as manuals and accessories. 

        For all shipping returns:
       
       
Please call Customer Service:
        Monday - Friday 9:00 AM - 5:00 PM
Central Standard




   
  
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